Frequently Asked Questions — pk98

Visit pk98.cam and click the registration button on the homepage. You will be asked to provide your name, date of birth, email address and a secure password. Once you submit the form and verify your email, your account is active. Full identity verification (KYC) is required before your first withdrawal — having your CNIC or passport ready speeds up that step considerably.

You must be at least 18 years of age — or the higher minimum required by the operator's license jurisdiction — to register on pk98. This rule is enforced strictly. Age-verification checks are conducted during KYC. Any account confirmed to belong to a minor is closed immediately, with deposited funds returned to the original payment source where possible.

No. Each player is permitted exactly one account on pk98. Opening duplicate accounts — whether under the same or different personal details, email addresses, devices or payment methods — is a breach of the Terms & Conditions. Duplicate accounts are subject to immediate closure and forfeiture of any associated balances. If you have lost access to your existing account, contact support to recover it rather than registering again.

For Pakistani users, the most commonly accepted identity document is a valid CNIC (Computerised National Identity Card). Alternatively, a passport is accepted. For address verification, a recent utility bill, bank statement or official correspondence (issued within the past three months) is typically sufficient. pk98 may request source-of-funds documentation for certain accounts. All documents submitted are handled in strict confidence.

Use the "Forgot Password" link on the login page. Enter the email address registered to your account and pk98 will send a reset link. If you no longer have access to your registered email, contact support at [email protected] with your account details so the team can assist you through a verified identity process. Note: pk98 staff will never ask for your current password.

To permanently close your account, contact support at [email protected] and state clearly that you wish to close your account. Before closure is finalised, any eligible balance will need to be withdrawn to your registered payment method. If you are closing your account due to a gambling concern, consider requesting self-exclusion instead — or in addition — as this adds a further layer of access prevention. Closure requests are processed promptly.

Available deposit methods are displayed in the pk98 cashier at the time of your deposit. Common references for Pakistani players include mobile wallet services (such as Easypaisa and JazzCash), bank transfer options (including Raast), and major commercial banks such as HBL, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency may also be available. These are contextual references only — none of these providers endorse or officially support gambling transactions. Always confirm available methods in your cashier before initiating a transfer.

Minimum deposit amounts vary by payment method and are displayed clearly in the pk98 cashier before you confirm a transaction. As a general guide, minimum deposits are set to be accessible for most players, but the exact figures depend on the method you select. If you have set a deposit limit on your account through the responsible gambling tools, that limit also applies as a cap — whichever threshold is lower will govern the transaction.

Withdrawal processing times depend on the payment method you select and your account's verification status. Indicative timeframes are shown in the cashier. Before any withdrawal is released, your KYC verification must be complete and all applicable wagering requirements on bonus funds must be satisfied. Once pk98 releases the funds, your payment provider's own processing timeline applies and is outside pk98's control. If a withdrawal has been pending for an unusually long time, contact support.

As a general rule, pk98 applies a return-to-source policy for withdrawals — funds are returned to the same payment method used for the corresponding deposit. This is a standard anti-money-laundering measure, not a restriction on your ability to access your funds. In cases where the original method is no longer available, contact support before submitting your withdrawal request so the team can guide you through the appropriate process with the required documentation.

Most deposits credit to your pk98 account in real time or within a short window. If your balance has not updated after a reasonable period, first check your payment provider's records to confirm the transaction was completed successfully on their end. Then contact pk98 support at [email protected] with your transaction reference, the method used, the approximate amount in PKR and the time of the transfer. The support team will investigate and resolve the issue promptly.

pk98 offers a broad gaming library covering sports betting (cricket, football, UFC and more), live casino (live dealer baccarat, roulette, blackjack and game shows), slot games from leading international studios, table games (RNG roulette, poker variants, blackjack) and instant-win games. The full catalogue is accessible from the main navigation once you are logged in. New titles are added regularly.

Yes. Pakistan cricket fixtures — including bilateral series, PSL franchise matches and ICC tournament games — are featured in the pk98 sports betting section. Markets typically include match winner, top batsman, top bowler, total runs, live in-play betting and various other match and player props depending on the fixture. pk98 has no official affiliation with the PCB, PSL franchises, the ICC or any cricket board. These are betting markets, not partnership arrangements.

The pk98 live casino streams real-time video of professional dealers hosting table games from purpose-built studios. You place bets using an on-screen interface and the dealer conducts the game — dealing cards, spinning the roulette wheel — in front of you. A stable internet connection is recommended for the best experience. Live casino games are powered by third-party studios and their certified RNG and dealing procedures apply. Minimum and maximum bet limits vary per table.

All slot games on pk98 use certified Random Number Generator (RNG) software provided by the third-party studios that develop and supply the games. Each spin outcome is statistically independent of the previous one. Return-to-Player (RTP) percentages for each game are published by the game developer and are typically accessible from the in-game information panel. pk98 does not modify game outcomes or RTP figures — these are set by the studios under their own certification.

Yes. The pk98 platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete game library, sports betting markets, cashier functions and account settings directly from your mobile browser without needing to install a separate application. A stable data connection — whether mobile data or Wi-Fi — is recommended, particularly for live casino streaming and in-play sports betting.

A wagering requirement specifies how many times you must bet the bonus amount (or the bonus plus deposit, depending on the offer) before the resulting balance becomes eligible for withdrawal. For example, if you receive a PKR 1,000 bonus with a 30x wagering requirement, you need to place bets totalling PKR 30,000 before that bonus — and any winnings from it — can be withdrawn. Wagering requirements are detailed in each promotion's specific terms. Always read these before claiming any offer.

No. Different game types contribute at different rates toward meeting wagering requirements. Slot games typically contribute at or near 100%, while table games, live casino games and sports bets may contribute at a lower percentage — or may be excluded from contributing entirely for certain promotions. The contribution rates for each game category are specified in the terms of the individual promotion. Check these before you start playing to ensure your activity is counting toward your target.

If you do not satisfy the wagering requirement within the promotional time limit, the bonus funds and any winnings derived from those bonus funds will be forfeited — they will be removed from your account. Your real-money balance is not affected. The time limit for each promotion is clearly stated in the offer terms. It is not possible to extend a promotion's time limit after it has expired. If you are uncertain about a deadline, check your active bonus status in your account or contact support.

Most pk98 bonuses — particularly welcome and first-deposit offers — are available once per player, household, IP address and device unless the specific promotion terms state otherwise. Attempting to claim a one-time bonus multiple times through duplicate accounts or shared payment methods constitutes bonus abuse, which is a breach of the Terms & Conditions. Reload bonuses, loyalty rewards and recurring promotional offers are exceptions and their eligibility criteria are specified in each offer's terms.

Bonuses may be cancelled for several reasons: the wagering requirement time limit expired before completion; a violation of the applicable promotion terms was detected; the bonus was claimed in a manner inconsistent with fair play (such as through a betting strategy designed to reduce risk without genuine engagement); or pk98 identified a breach of the general Terms & Conditions. If you believe a bonus was removed in error, contact support with the promotion details and your account information and the team will review the situation.

pk98 uses 256-bit TLS/SSL encryption for all data transmitted between your browser and our servers. Data at rest is encrypted and stored on secured infrastructure with strict access controls. Only authorised personnel with a documented operational need can access personal account data. pk98 does not sell, rent or share your personal information with third parties for commercial purposes. Full details are in the Privacy Policy.

Change your password immediately using the account settings page and then contact pk98 support at [email protected] to report the suspected breach. Provide as much detail as possible — any suspicious transactions, changes to account settings or login activity you do not recognise. The support team can temporarily lock your account while the situation is investigated. pk98 will never contact you asking for your password, so be alert to phishing attempts.

Log in to pk98, navigate to your account settings and locate the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a cooling-off period before the higher amount becomes active — this deliberate delay gives you time to reconsider. You can also set session time reminders from the same section. For guidance, visit our Responsible Gambling page.

To activate self-exclusion, contact pk98 support at [email protected] with the subject line "Self-Exclusion Request" and state the duration you require. A minimum period of six months is recommended; indefinite exclusion is also available. Once activated, your account is locked — no login, no deposits, no wagering — and all marketing communications are suppressed. Self-exclusion cannot be reversed within the chosen period under any circumstances. If gambling is causing you concern, please act early.